Cancellation policy
Her Care Subscription & Cancellation Policy
This policy applies to all subscription products purchased from Her Care.
Optional subscriptions and automatic renewal
Our Automatic Refills option is unchecked by default. Customers must actively select it to subscribe. Leaving it unchecked allows a one-time purchase.
By selecting Automatic Refills and completing checkout, you authorize recurring charges to your payment method at the price and frequency disclosed for your selected subscription, plus applicable shipping and taxes, until you cancel. First-order promotional offers apply to the initial order as described in the offer; subsequent orders follow the renewal pricing disclosed when you subscribe.
How to manage or cancel your subscription
You can cancel your subscription at any time through our customer portal:
- Open Manage Subscription, or use the “Manage subscription” link in your subscription emails.
- Open the subscription you wish to cancel.
- Select “Cancel subscription” and follow the steps until your cancellation is confirmed.
A “Manage Subscription” link is also available in our website footer. You can also use the portal to pause your subscription or skip an upcoming order.
Cancellation timing and existing orders
To prevent your next recurring charge, complete cancellation before your next order is billed. Cancelling stops future renewals. It does not automatically cancel or refund an order that has already been billed or processed. Requests relating to existing orders are handled under our Return and Refund Policy and applicable consumer rights.
Reminders and confirmation
For subscriptions renewing more frequently than yearly, we send an upcoming-order reminder three days before the scheduled billing date. We also send a confirmation email when your subscription is cancelled.
If you need help accessing or cancelling your subscription, contact us using the contact information on our website.